Customer service-call center french dutch english (H/F)

LUXEMBOURG LU Reference : 120180618120236 - Date of publication : 18/06/2018

Job description

Sofitex Talent is currently looking for the following profile:

Customer Call Center Agent / Customer Support Fr/Du/En (M/F)

Your mission:

As part of the customer service department, you will be responsable for call handling, and execute backoffice operations tied to the chargeback process, calls, resolution, follow up on customer issues, carholders and merchant's dispute and claims management.

Required profile

You have the following skills:

You are fluent in French/Dutch and English. German and Luxembourgish are an asset

Financial or call center experience considered as an asset

Excellent verbal and written communication skills

Service minded, active listening and result oriented

Attention to detail

Self-discipline, flexibility and proactivity are your strenghts

Strong ability in problem-solving and complaints

This is for a temporary 12-month contract with possibility of permanent contract afterwards

Company Description

Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, SOFITEX est un réseau international de Travail Temporaire et de Placement en CDI. SOFITEX fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.