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Call center agent Dutch speaking (M/F)

Published on 2019-07-02



Business areasAdministrative Services

Type of ContractCDD (12 mois)

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Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

For one of our clients, an international company located in Leudelange, SOFITEX TALENT is currently looking for a


Your tasks:

You will be responsible for handling call & back office activities (private & business customers), resolution, follow-up on customer issues, cardholders’ services.

Required profile

Your profile:

o Fluent in, Dutch, French, English. German is an asset.
o Speaking Luxemburgish is considered a strong advantage
- Helpdesk or call center experience is mandatory, financial experience considered as an asset;
- Ability to use MS Office Pack, Internet, Outlook;
- Excellent verbal and written communication skills, service minded, active listening and result oriented;
- Attention to detail;
- Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
- Strong ability in problem-solving and complaints handling;
- Ability to work under pressure and stress with customers;
- Strong organizational and multi-tasking skills.

This is a CDD contract, with possible permanent contract afterwards.

This role requires to work 5 days / 40 hours per week, shift based, during the call center opening hours (Monday to Friday / 7.00 AM – 9.00 PM;) + one Saturday/a month

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