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Client Support Employee Japanese/English speaker (M/F)

Published on 2021-03-13



Business areasAccounting / Finance & Banking / Insurance

Type of ContractCDI

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Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

  • Maintain excellent client-care and relationship with clients

  • Answer to all requests from the fund clients

  • Coordinate the analysis of the quality of operations

  • Accomplish various tasks in a timely and qualitative manner

  • Provide administrative support and complete all requested control checklists

  • Inform the Section Head of all risks of error and actual errors as soon as detected and evaluate their impact

Required profile

  • Bachelor in Banking or Economics, or equivalent experience

  • Confirmed professional experience in this business

  • Legal and regulatory knowledge related to custody and fund business, excellent overall banking knowledge

  • Excellent overall banking knowledge

  • Fluent in Japanese and English

  • Microsoft Suite

  • Capability to handle diverse range of complex tasks based on analytical and problem-solving mind

  • Ability of in-depth analysis and search for continued improvement requiring the evaluation of unusual problems, with constant focus on quality, efficiency and client service

  • Capability to participate in the decision-making process (recommendations are expected)

  • Capability to interact with numerous departments on complex and/or unusual subjects, supported by excellent communication skills

  • Ability of negotiation

  • Deep knowledge of internal/external clients and/or development of networking

  • Capability to coordinate various resources for mid-term complex projects and tasks

  • Constant mind of team player with high level of flexibility

This is an opportunity for a permanent contract for an international bank in Luxembourg.

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