Chief Executive/Deputy Chief Executive - Mandate Services Officer (M/F)

Company description

Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.

Job description

For one of our clients, an european institution in Luxembourg, Sofitex Talent is currently looking for a:

Mandate Services Officer (M/F)

The Institution provides access to finance to SMEs through a wide range of selected financial intermediaries (e.g. bank, guarantee, leasing and microfinance institutions as well as private equity and venture capital funds) further to resources entrusted to it by its mandators.

The department in question is responsible for Middle and Back Office operational activities linked to intermediaries as well as resource providers.

The division seeking temporary support centralises expertise in fields such as mandate governance, operational reporting, and termination, amongst others. All these activities are to be performed in close cooperation with other services and include the daily management of existing mandates and requests from mandators, focusing on operational aspects.

Operating network:

The Officer will report to the corresponding Head of Unit of the MS team and is responsible for executing all the tasks of the team as allocated and further explained below.

The Officer will liaise with both with external (mandators, auditors etc.) and internal stakeholders (such as mandate relationship managers, mandate developers, legal services, finance office, risk office).

Responsibilities:

The Mandate Management Officer will oversee and execute mandate operations such as:

• Termination data management;

• Mandate termination dashboard support and enhancement;

• Development of a mandate termination glossary;

• Cost/benefit analysis for mandate terminations

• Standardisation support for mandate termination templates;

• Governance activities for investment boards, steering committees, governance reporting and archiving etc;

• Support on various audit, monitoring and evaluation interventions across mandates;

• Collaboration on mandate reporting;

• Update and maintenance of corresponding datasets in the dedicated systems;

• Contribute to the digitalisation and streamlining of internal workflows and support transversal initiatives such as process improvements and system enhancement projects;

• Support Officers across the team on various and ad-hoc termination, governance and reporting activities if necessary.

 The Reporting Officer will be in charge of ensuring accurate and timely reporting of operational data for the whole spectrum of the organisation’s managed investment programmes and contribute to the presentation of mandates results and operations to mandators and other stakeholders, working in a detail-oriented, strong analytical and data-driven environment. The following tasks and responsibilities ensue:

• Generate and deliver regular operational reports, ensuring accuracy, consistency, and adherence to reporting standards for Private Equity and / or Guarantees business lines.

• Liaising with mandate relationship managers, as well as colleagues from Finance, Risk and Mandate Services, to ensure alignment with internal procedures and compliance with mandate requirements.

• Proactively identify opportunities to streamline reporting processes, reduce manual effort, and enhance operational efficiency through automation.

Required profile

• University degree in Economics, Law, Political Sciences, Business Administration, Mathematics, Computer Sciences, Engineering, Sciences or related subjects;

• At least three (3) years of post-graduation proven relevant professional experience in a position with similar responsibilities or in a middle office function, audit, fund administration, accounting, finance or banking role with significant exposure to operations monitoring and/or client reporting functions. Relevant experience may also include business analytics, database management or process optimisation;

• Demonstrated understanding of, and experience with, products such as guarantees, securitization, structured finance products, private equity investments and/ or EU programmes would be considered as an asset;

• Dependable knowledge of standard IT systems;

• Excellent knowledge of English, both written and spoken. Knowledge of other EU languages would be an advantage.

• The following would be a distinct advantage for the role in Mandate Reporting:

• Proficiency in using reporting tools and software (e.g., Tableau, Power BI, Business Objects, Excel) to produce and deliver operational reports.

• Experience with data visualisation and designing visually compelling reports.

Personal Qualities:

• Ability to work within tight deadlines, to respond swiftly and effectively to unforeseen situations in a client focused and high-quality service environment;

• Strong interpersonal skills for dealing with internal and external contacts and collaborate effectively with cross-functional teams;

• Excellent oral and written communication skills, with ability to draft documents promptly and accurately;

• Sense of initiative and innovation in proposing solutions to issues;

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment;

• Strong problem-solving skills and the ability to think critically to identify areas for improvement;

• Strong analytical skills and the ability to interpret complex data sets, draw insights, and communicate findings effectively;

• Client oriented and committed to quality;

• Strong team player, self-starter personality, constructive and result oriented approach;

• Accuracy and excellent attention to detail, able to work with large datasets.